General Terms and Conditions

These General Terms and Conditions apply to all contracts between ENILYTIC Physio & Health Studio (hereinafter "Provider") and its patients regarding physiotherapy treatments, health services, and all other services offered by the practice. Any differing terms of the patient will only be recognized if agreed upon in writing.

By booking an appointment or using our services, a contract is concluded between the patient and ENILYTIC Physio & Health Studio. Appointments can be made in person, by telephone, by email, or via the contact form on our website.

The prices valid at the time of booking apply. Payment may be made in cash, by bank transfer, or by invoice, depending on your insurance coverage and the agreed billing method. For statutory health insurance (GKV), billing is handled in accordance with the applicable fee schedule. For private patients and self-pay clients, individual payment terms may be agreed.

Patients may cancel or reschedule appointments free of charge up to 24 hours before the scheduled start. For cancellations made less than 24 hours before the appointment, the Provider reserves the right to charge a cancellation fee. For missed appointments without prior cancellation, the full treatment price may be charged.

Vouchers may be redeemed for services offered by the practice, unless otherwise stated on the voucher. Validity is governed by applicable legal regulations. Cash payout is not possible.

The Provider is liable for damages caused by intentional or grossly negligent conduct. For slight negligence, the Provider is liable only in the event of a breach of essential contractual obligations, limited to typically foreseeable damage.

The Provider reserves the right to adjust services in individual cases where medically or operationally necessary. Patients will be informed in a timely manner in such cases.

The collection and processing of personal data is carried out in accordance with our data protection notice.

The law of the Federal Republic of Germany applies. Should individual provisions of these terms be or become invalid, the validity of the remaining provisions shall remain unaffected. The place of jurisdiction for all disputes is, to the extent legally permissible, Berlin.